Voice · SMS · Email · Web chat
Signed Lumina Serve channel events normalize every interaction.
Lumina Serve separates conversation handling from business authority. Every action is scoped, validated, and auditable.
Signed Lumina Serve channel events normalize every interaction.
Identifies intent, customer, risk, and the correct specialist.
Schema validation, authorization, approval and idempotency.
Tenant-isolated records with append-only audit events.
Agents receive only the tools required for their assigned workflow.
Refunds, conflicts, sensitive changes and low-confidence cases escalate.
Every record is scoped to a workspace and protected at the data layer.
Outbox delivery, retries, replay protection and idempotency prevent duplicates.
Responses cite approved business policies and current system data.
Transcripts, outcomes, latency, cost and evaluation scores are measurable.