AI-POWERED CUSTOMER SERVICEYour AI
Your AI
Customer Service Team.
Available 24/7.
Voice, SMS, email and web chat, all in one platform. Automate support, capture leads, book appointments, and delight your customers with AI agents.
✓ No credit card required✓ Setup in minutes✓ Cancel anytime
Lumina Serve
All systems readyGood morning, Alex •
Recent activityOpen workspace →
Appointment bookedCustomer confirmation queuedNow
Voice call handledTranscript ready for review2m
Human handoff requestedContext shared with teammate5m
✓Booking createdAppointment confirmed
◫New emailCustomer context ready
One connected workspace for voice, messages, appointments, leads, service work, and human review.
Call the live AI: +1 908 293 7111
How can I help you today?
BUILT FOR REAL WORKFLOWSYour always-on
Your always-on
team member.
Lumina Serve AI agents handle routine questions, qualify leads, book appointments, and escalate to humans when needed, so your team can focus on what matters most.
See it in action →Voice
Answer calls with natural AI.
SMS
Engage customers in text.
Email
Automate replies and message intake.
Web chat
Meet visitors where they are.
SOLVE YOUR BIGGEST CHALLENGESFrom missed calls
From missed calls
to more revenue.
Stop losing customers to slow responses, manual processes, and after-hours calls. Lumina Serve helps you capture every opportunity and deliver exceptional service at scale.
Learn more →Answer calls
Handle natural voice conversations with configured knowledge and routing.
Capture every lead
Collect the details your team needs for a useful follow-up.
Automate support
Create and update service work during the conversation.
Book appointments
Check configured availability and confirm the next step.
Reduce manual work
Keep customer history and outcomes together.
Continue the conversation
Move from call to message without losing context.
SEE LUMINA SERVE IN ACTIONDon't watch another AI demo.
Don't watch another AI demo.
Call it.
Ask a real question. Request an appointment. Hear how Lumina responds.
Call +1 908 293 7111LuminaHi, I’m Lumina. How can I help today?
YouI need an appointment tomorrow.
LuminaI can help with that. I’ll check the configured availability and offer the next option.
Try the live voice agent☎
ONE AI TEAM. EVERY CHANNEL.Meet your customers
Meet your customers
where they are.
Provide a seamless service experience across voice, SMS, email, and web chat, all managed in one powerful platform.
Voice
Answer calls with natural AI.
SMS
Engage customers in text.
Automate replies and message intake.
Web chat
Meet visitors where they are.
VOICE → INTELLIGENCE → ACTIONEvery conversation
Every conversation
becomes a clear next step.
Understand the request, use configured business knowledge, take a supported action, then preserve the outcome for your team.
- 01
Customer asks
Voice, message, or web chat
- 02
Lumina understands
Intent, context, and policy
- 03
Action executes
Booking, lead, ticket, or response
- 04
Humans stay in control
Handoff with context when needed
Start focused. Expand with evidence.
Starter and Growth use published monthly platform pricing. Communications usage is metered separately and itemized in your Lumina Serve billing.
Starter
$299/moFor one focused workflow
Start Free- ✓ 2 AI agents
- ✓ Voice, SMS, email and web chat
- ✓ Tickets and appointments
- ✓ 1 workspace · 5 team members
Growth
$899/moFor an omnichannel service team
Start Free- ✓ 8 AI agents
- ✓ Routing and outcome analytics
- ✓ Configurable playbooks and policies
- ✓ 3 workspaces · 25 team members
Enterprise
CustomFor operations with custom requirements
Contact Sales- ✓ Custom agent and workspace limits
- ✓ Human approval workflows
- ✓ Tailored onboarding
- ✓ Sales-led configuration review
Usage stays visible
Voice minutes, messaging, email delivery, and data usage are recorded by workspace and shown with your Lumina Serve billing. Carrier, registration, regulatory, and applicable tax charges may also apply.
TRUST & CONTROL
Automation your team can inspect.
Complete transcripts, auditable actions, workspace-isolated data, protected credentials, and clear approval paths for sensitive work.
Human approvals
Require review before sensitive work.
Complete transcripts
Review conversation, context, and outcome.
Clear handoffs
Give teammates what they need to step in.
Operational visibility
Inspect actions, failures, and recovery paths.
Built for your operation.
What channels does Lumina support?+
Voice, SMS, email, and web chat in one customer operations workspace.
Can a customer ask for a human?+
Yes. Lumina can transfer with context or offer configured callback, appointment, message, or continued-help options.
What can Lumina do?+
Configured agents can capture leads, create tickets, book appointments, use approved knowledge, and update the customer timeline.
Ready to transform your
customer experience?
Join the teams building a more responsive customer operation with Lumina Serve.
Start 7-Day Free Trial →